A new approach to charity helpline services

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Published: 14 Nov 2012
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Dr Rachel Iredale – Tenovus, Cardiff, UK

Dr Rachel Iredale discusses Tenovus’ new call-back service offering support to patients undergoing treatment for any type of cancer. In a recent pilot study specialist nurses contacted patients after one week, one month, and after six months in order to answer any questions patient may have and to provide psycho-social support. Following the success of this pilot programme, it has now been rolled out across Wales.